Butterwick Hospice Care was founded in 1984 and provides adult hospice services including palliative and neurological daycare as well as a home care service.
After a recent review, the hospice has been rated inadequate and told to improve to ensure “safe patient care”.
The Care Quality Commission (CQC) gave the rating to Butterwick Hospice in Bishop Auckland after it found some staff were not properly trained.
However, a report on Butterwick House in Stockton – which was previously rated inadequate and run by the same firm – found it had improved.
The charity said it was committed to improving its services.
The inspection at Butterwick Hospice, found staff were “caring and compassionate” but the latest inspection also found “policies to ensure the safe and effective running of the service either lacked detail or were non-existent”.
The CQC reported: “We found staff were giving medicine to patients in their own homes without the necessary training which could put people at risk.”
In September 2021, Butterwick House – which cares for children and young people – was rated as inadequate in four out of five inspection categories.
However, after its latest review in February, its rating for being safe and well-led went up from inadequate to requires improvement, and its ratings for being effective and responsive improved from inadequate to good.
Furthermore, its rating for caring remained good.
Paul Bury – chairman of Butterwick Hospice Care while commenting on the Bishop Auckland facility inspection said: “The inspection in February, highlighted a number of issues with our palliative homecare service. We immediately paused the service, created an action plan, redeveloped the service and trained staff. Although we were disappointed with CQC’s initial findings, we are confident that the service that we relaunched in April meets the requirements of the CQC and the needs of our community.”
He also mentioned that staff at the Stockton centre were “delighted” their hard work had paid off.
Do You Have A Case Of Care Home Negligence?
Residents of care homes are either vulnerable persons or adults who are unable to take care of themselves but for one reason or the other cannot be with their families.
Care homes are meant to be a safe haven for these people and utmost care must be taken so as to ensure they get the best care and not put at risk of harm.
There are certain issues which constitutes negligence in a care home facility and these include;
- Medication errors
- Physical abuse such as use of excessive force to restrain residents
- Failure to treat bedsores
- Exposing residents to potentially harmful objects
- Handling errors
- Failing to provide disabled residents with adequate mobility aids
- Failing to supervise and monitor residents leading to residents wandering off
- Development of pressure sores because the resident is left in one position for a long time
- Failing to replace soiled clothes and beddings with clean ones
- Inadequate food for the residents
- Ignoring or failing to properly address residents’ complaints
- Neglecting to inform the family of the residents if the health of their loved one deteriorates
Such acts of medical negligence can harm the resident and so should be avoided. Therefore, if you or a loved one has suffered from any of these negligent treatments leading to avoidable injuries, pain, complications or even death of a loved one, you can make care home negligence claims.
How We Help Our Clients
Our medical negligence solicitors are well experienced in matters such as this and have help a lot of people get justice and adequately compensated for their suffering.
We help our clients first by offering a free consultation session where we discuss with them and hear their story. If we are convinced that they have a claim, we proceed to help them gather enough evidence to prove their claims and make sure that not only is the case settled as early as it can be done but also that they get the right amount as settlement fee.
Using our medical negligence calculator, we are able to give clients a realistic amount they should expect as compensation fee. Furthermore, we also handled these cases on a No Win No Fee basis.
Reach us today via our emergency helplines 0800 644 4240 and let us begin the process of getting you the justice you deserve.