Want to discover how to make a complaint against the nhs? Reporting poor health services can bring about positive improvements in the system. According to NHS legislation, every patient has the legal right to make a complaint to the NHS regarding the type of medical care received.
There are situations where something goes wrong in medical care and patients can’t keep silent about it. Our nhs solicitors can take you through the procedures. They offer you legal advice against nhs negligent care if you were seriously harmed.
If you were unhappy with the service you received at the NHS and you wish to make a complaint, there are some important things to consider before filing a legal complaint against the NHS. Making a complaint to nhs requires patients to follow the outlined nhs procedures. To better understand nhs complaints procedure read further in this article.
Filing A Legal Complaint Against The NHS
A formal complaint is a statement made by a patient who was discontented by the services of a healthcare provider, in order to prompt positive action and resolve their concerns. NHS treatment and care can go wrong sometimes, even with medical professionals.
How do I make a claim against the nhs? When medical errors occur, patients are expected to follow the complaint process to explain any dissatisfied service received. Filing a legal complaint against the nhs can be complex and time consuming.
Medical negligence complaints procedure in the nhs also takes time, but with our solicitors you can get nhs free legal advice. Complaining about nhs treatment is definitely worth it. If a valid complaint is not considered, suing the nhs may be the next option. Our solicitors can help you claim against nhs.
Is It Worth Complaining About The NHS?
Is it worth complaining about the nhs? Yes, it is worth complaining about the nhs if you experienced poor care that could have been avoided. This can prevent further mistakes from happening to other patients.
To claim against nhs for negligence, first seek advice from nhs solicitors as they can assist with hospital complaints compensation. However, if a valid complaint is ignored claimants are forced to take the nhs to court.
NHS negligence claims can take a different turn if the guilty party does not take responsibility for their action. Most times taking nhs to court is rare because almost all claims are settled before any court proceedings take place. To learn more on how to make a complaint about nhs, speak to an nhs complaints ombudsman.
Making A Complaint Using The NHS Complaints Procedure
Making a complaint gives the hospital or nhs a chance to treat those issues that border patients. Complaints are addressed based on the severity of the issue brought up, and it is further investigated. If a patient is not pleased with the way the NHS has dealt with the complaint, he or she can take a step further to bring their concerns to the health service ombudsman for proper resolution.
If the national health service or its staff were indeed negligent, they try to reach a resolution and take action to ensure such mistakes are avoided in future. Making a complaint about medical treatment may lead to a compensation claim against nhs if the nhs doesn’t address concerns.
Using the NHS complaints procedure is good but sometimes a resolution is not met and will require you to take further legal action. If you have complained to the nhs service but were dissatisfied, you can reach out to a solicitor for advice on taking legal action.
Stages Of NHS Complaints Procedure
The complaints procedure is applicable to all health service providers within the NHS system, whether primary health care, voluntary or independent providers. Before making a complaint, a patient must check if they meet the requirements.
There are different stages of nhs complaints procedure especially if patients are not satisfied with the first response they receive.
Stage 1- Contact A Primary Health Service Provider Directly.
This is one of the local solution process and you can verbally complain to your general practice or the NHS hospital where you got treated. In this stage you try to follow the General Practice complaints procedure, as soon as you confirm that you meet the requirements.
Taking a local route to resolve your complaint can be an effective and quick solution to your problem. Consequently, if a complainant is not satisfied with the response they can move on to the next stage to have their complaint resolved.
Stage 2- Complain To A Commissioning Body.
Some organisations who provide medical care have commissioning bodies that deal with such complaints and they respond to them after further investigations. However, complaints can only be made to either a commissioning body or a primary health care provider, not both directly.
Stage 3- Contact NHS Complaints Ombudsman.
If you have made a complaint through one of the local resolutions but was unhappy about the response, then you may need to take a step further by finding the right ombudsman. Your complaint can be independently reviewed by the ombudsman. They have a good complaint handling solution and also under the local authority.
Stage 4- Complete A Complaint Document From The Ombudsman.
You will be required to fill a complaint form and a case will be files on your behalf. Once investigations are completed and complaint forms submitted, you need to give them time to look into your complaint.
Stage 5- Await Response From Local Government Ombudsman.
Usually complaints reach a resolution within this stage, but some can proceed to court in serious cases that involve injuries or death resulting from medical negligence.
Stage 6- Contact Our NHS Solicitors.
If you are still unhappy about their response then you could take legal action by contacting one of our NHS solicitors to look into the matter. They can offer an instant claims assessment and review your case before investigations begin. They will also gather all information and evidence needed to prove your case.
Stage 7- Contact The Respondent.
The defendant will be contacted on your behalf while investigations are going on. If you choose one of our solicitors, we guarantee that you will get maximum NHS compensation for your injury if you are eligible.
Stage 8- Get Maximum Compensation Settlement.
Our nhs negligence solicitors help claimants to get the maximum compensation they deserve for their injury. They ensure to negotiate and value the amount that you will be awarded.
Stage 9 – Proceed To Court If A Settlement Is Not Reached.
Most claims are resolved before they get to court, except in special cases where it involves
wrongful death or other serious issues with misdiagnosis.
What Type Of Complaints Can Be Made?
The medical staff in the NHS are to uphold the best standard when attending to patients. Treatments and surgeries should be carried out with all professionalism. Anything short of high standard care can spell nhs negligence if it results to severe injuries, traumas, pain or loss. Medical professionals must take care because their actions or inactions can lead to nhs claim.
- NHS GP Complaints: If you were wronged by your GP, you can make a complaint especially if their negligent care caused you injury. You can complain about the service you received if you are not satisfied with the outcome of your treatment.
- Complaints About NHS Waiting Times: Patients who have experienced unusual delays in special cases can complain to the health service. Follow the nhs complaints procedure uk to know how to complain about nhs waiting times. If a patient is not pleased with the way the nhs has dealt with the complaint, he or she can take a step further to bring their concerns to the health service ombudsman for proper resolution
- Complaint Against Ambulance Service: Dissatisfied patients can make nhs ambulance complaints to their health service providers If they experienced negligence in the accident and emergency unit. NHS ambulance service complaints may result from substandard care received while treating an accident victim.
- Complaints About NHS Staff: If an NHS Staff was negligent in their duty of care, a victim can make a formal complaint. Medical Negligence by medical staff can lead to severe injuries, pain and suffering, which can lead to medical negligence claims.
Time Limits For Making A Complaint
NHS negligence time limit is within 6 months of receiving a poor service. However, it is advisable to make your complaint immediately so that you can have enough time to take legal action if it is not addressed.
Waiting over a year after the incident can invalidate your complaint, because the national health service may not consider complaints outside of these timelines. You must understand how to complain about nhs care and also do so within the time limits to get a timely response.
Nhs complaints compensation procedure helps minimise negligence and also encourages openness in health care because patients have the right to make a complaint in the nhs. To complain about nhs services, you must do it timely for positive consideration.
Get Legal Help Today
If you’re considering taking legal action against the nhs, you need expert legal advice. Our team of nhs negligence solicitors will listen and review your claim and advise you on further actions you need to take.
Complaints about solicitors will become minimal if you choose the right legal representative to claim against nhs. If you decide to take legal action to make a no win no fee claim against nhs, contact our nhs malpractice lawyers.